Terms & Conditions

At a glance:

  • Once an order has been personalised, we will only accept returns in the case of a problem with your order, such a quality issue or a mistake made by us.
  • Please ensure your text is correct before ordering, we cannot be responsible for the incorrect text being engraved if the text matches your order.
  • If you notice a mistake in your order details, please contact us immediately 

You cannot return or cancel an order if you change your mind, or no longer want the item once it has been processed.


Personalised Products

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (28.1(B))

(b)the supply of goods that are made to the consumer’s specifications or are clearly personalised;

This term may seem a little unfair at first glance, but please let us explain why this exists and why it’s something we choose to in our refund & cancellation policy.

When we receive an order, we have to select an item from our stock that has already been purchased to be engraved. Once this item is engraved and personalised, its value to another customer or business is removed or at least greatly diminished.

As a small business, it’s incredibly hard to absorb the total loss that incurs from a cancellation or a return on the basis of no longer wanting an item. If we accepted returns on this basis, a simple change of mind would result in the following losses:

  • Cost of us purchasing the original item
  • Our engraving costs
  • Delivery/packaging costs

It’s important that we emphasise this isn’t applicable in cases where there’s a problem with your order. We will always resolve any issues with quality or mistakes made by us.


1. Supplier identification

Hawtons.com is a site operated by Alex Trelawny-Gower

Our main trading address is: 5 Howley Gardens, Lowestoft, NR32 4WF United Kingdom


2. Privacy Policy & Cookies

The website is owned by (Alex Trelawny-Gower) and the data controller is (Alex Trelawny-Gower).

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

Email newsletter

  • If you sign up to our newsletter we may use your email address to send you information about products or services.
  • You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from.

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

Disclosure of personal data

We may disclose your personal data:

  • If we sell our business (Only with your prior consent)
  • To agents and service providers (E.g Couriers)
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

You have the right to request any of your data held by us, as well as a full deletion of your data.

Uploading media and text

You agree that any media that you upload to our domain will be accessed by our staff to process your order. This includes use with image editing software. Your media will be retained for a period of 180 days for order rectification & future orders. You can request deletion of this at any time.

You cannot, under any circumstances, upload any of the following content (Not limited to):

  • Content of which you do not have permission to use
  • Any content prohibited for possession or reproduction by UK law
  • Media that portrays extreme violence, highly controversial political subjects
  • Text or images which may or  are intended to cause fear, distress, or discrimination 

All data will be held in compliance with the UK General Data Protection Regulation (UK GDPR)


3. Age Restriction

Any products which are age-restricted, E.G Stanley knives, may only be purchased and received by those over the age of 18.

Items with disposable blades will be not be dispatched with any blades to avoid delays and additional costs.


4. Right to cancel

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods if your item has not been personalised yet.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
  • for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
  • for the supply of audio or video recordings or computer software if they are unsealed by you.
  • for the supply of newspapers, periodicals or magazines.
  • for gaming, betting or lottery services.


5. Notices

We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.


6. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.